Course: Customer Service Courses

About this course

In this Customer Service Series training course, quickly improve customer service skills inside your
organisation and see a significant impact at consumer level. Learn how to deal effectively with angry
customers, clients, or colleagues while collaborating to create a win-win outcome. This training course
series pinpoints the skills that will make every employee aware of the importance of excellent customer
service.

Benefits of this course

  • Upset customers will develop trust in your business when their problems are solved.
  • Employees learn skills necessary to create a positive customer experience.
  • Grow your business by focusing on your customers needs.

Training Solution Breakdown

  • Intuitive and rewarding online training resources
  • Comprehensive Freephone or email support
  • 24/7 access to training materials
  • Study anytime, anywhere in a world for a flexible learning experience
  • 12 months (one year) unrestricted access
  • Progress reviews & comprehensive assessments to ensure efficient understanding of course content
  • Career advice and CV support once training has been completed

Buy this course today and take control of your career and enhance your prospects.

Customer Service Breakdown
Calming Upset Customers

Section A - Calming Upset Customers

  • Introduction
  • Course Overview

Section B - Why Customers Get Upset

  • People and Systems
  • Why Customers Leave
  • Avoidable Upsets
  • Key Fact

Section C - Responding to Upset Customers

  • First Impressions
  • Right Words
  • Key Fact

Section D - Calming Your Customers

  • Listening
  • Calming Techniques
  • The Telephone
  • Reaching Agreement
  • Key Fact
  • Customer Satisfaction

For more information, contact one of our course advisors

Connecting to Customers through Customer Service

Section A - Customer Satisfaction

  • The Customer Service Connection
  • Working with Customers
  • Extraordinary Customer Service
  • The Customer Service Resource
  • Key Point
Helping Customers through Quality Service

Section A - Serving Customers, Helping People

  • Customer Service
  • Making Your Customers Feel Welcome
  • Asking and Listening
  • Giving Your Undivided Attention
  • Going the Extra Mile
  • Showing Appreciation
  • Golden Rule
The Cornerstones of Sales and Customer Service

Section A - Customer Service and Selling

  • Spectacular Service

Section B - Three Cornerstones

  • Listening
  • Probing
  • Building the Sale

Section C - Service Impact

  • Customer's Perception
  • Customer Clues
  • Finding Specific Needs

Section D - Strengthening Sale Knowledge

  • Salesman Test

For more information, contact one of our course advisors

Will I need any additional materials?

There are no additional materials required for this course.

For more information, contact one of our course advisors

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